Support
Write to us and we will reply within 2 business days.
In your email include the account email, your iPhone model and a short description of the problem. Never send your password.
FAQ
How do I add a second parent?
Open Profile → Invite the other parent — it shows an invitation code you can send with one tap. The second parent installs Dii!, chooses “I was invited to a family” on the sign-up screen, enters the code and signs up with their own email.
How do I delete my account and all data?
In the App: Profile → Delete account. The account and all data (children, tasks, photos, avatars) are deleted immediately and permanently. You can also email krikunov.sergei@gmail.com.
How do I restore purchases?
Sign in to the App and tap "Restore purchases" (on the “Dii! PRO” subscription screen, which you can open from Profile). Use the same Apple ID you purchased with.
How do I cancel my subscription?
On iPhone: Settings → your name (Apple ID) → Subscriptions → Dii! → Cancel Subscription. Do this at least 24 hours before the period ends. Deleting the App does not cancel the subscription. The lifetime purchase does not renew, so there is nothing to cancel.
Are my child's photos safe?
Photos are stored in your family account and are visible only to you. We do not show them to others or use them for advertising. See the Privacy Policy for details.
Did not find an answer? Email us at the address above.